PRACTICE POLICIES
All of our GPs are independent tenant doctors. This means they each set their own fees. Please read the HotDoc booking terms for your appointment as fees may apply - for more information about changes to our fees click here.
Appointments
Appointments can be made online, by phone 02 9987 1007, or in person. It is recommended to book an appointment to see your preferred doctor. A standard consultation is 15 minutes, however if you need more time please call in advance to request a long appointment.
Results
It is important to book an appointment to discuss your results with your doctor. Urgent results: the doctor will call you directly. Non-urgent results: you will receive a text notification. Normal results: no notice is provided. Please note results will not be given over the phone unless via a telehealth appointment.
After Hours
For medical emergencies, dial Triple Zero (000) or go to the nearest hospital- Hornsby Hospital is the closest to us. For after hours bulk-billed home visits please contact 13 SICK online or by phone: 137 425. Alternatively, call our after hours number 0414 510 879 to arrange a telehealth appointment with one of our GPs (private fee from $150 payable).
Zero Tolerance for Abuse
Under no circumstances will any form of abuse be tolerated: harassment, bullying, rudeness, aggression or threats to any of our staff or patients at the practice. You will be asked to leave immediately and may be banned from the practice.
Non-Attendance & Late Cancellation Fees
We require a minimum of 2 hours' notice to cancel or reschedule your appointment, please call 02 9987 1007. If you do not attend or provide the required minimum of 2 hour's notice, a $50 fee is payable for non-attendance. Outstanding fees are payable before re-booking your appointment.
Walk-in Policy
We accept walk-in patients throughout the day, however we cannot guarantee a wait time. Please note there is no bulk billing available for any walk-ins. We recommend calling us first to ensure we can accommodate you, especially in the afternoon.
Transfer of Records
If you would like to have your medical records transferred to us from another practice, please ask our reception team and this will be organised for you. Please be aware that most practices charge a small fee to transfer medical records to cover the admin and postage costs, we charge $33.
Check-in & Identification
All patients need to present and check in at the reception desk to confirm their details for their appointment. You will be required to present your Medicare Card and any pension/concession cards if applicable. We may ask to see another form of ID such as your driver's licence to verify your identity. Please inform our staff of any changes to your details.
Email Policy
It is our practice policy that no consultation will be conducted via email. Our email inbox is monitored by reception and the GPs do not provide any advice, scripts or referrals by email request. Please make an appointment with your GP. Telehealth is a convenient option if you prefer not to come in.
Worker's Compensation
Patients seeing the doctor for an injury at work must provide their claim number - if they do not have a claim number accepted yet they will need to pay for the appointment on the day (once the claim is accepted the patient is usually reimbursed through the insurer for any appointment fees incurred).
PRACTICE FEES
Hornsby Fountain Medical Centre is a privately owned and operated practice. We aim to be a caring, quality provider of comprehensive medical services to the community of Hornsby. Doctors providing services at Hornsby Fountain Medical Centre operate on a mixed billing model and set their own fees.
Consultation fees reflect the complexity, time taken to consult with you, and your doctor’s estimate of the time to be taken to complete related administration/referrals. HotDoc fees and merchant fees may apply (please note these fees are imposed by the payment platform or bank). We no longer bulk bill all consultations, see below:
Monday to Saturday
Most of our GPs operate on a mixed billing model, bulk billing children U16yo and pension/concession card holders Monday to Saturday. Some of our GPs still bulk bill for most patients for 1-issue standard consults of up to 10mins. When booking your appointment please ask reception if you have any questions - if you are booking online please read the terms and conditions. If you are unsure please phone us on 02 9987 1007 to clarify.
Sunday and Public Holidays
Private fee payable for all patients (approx. gap $45 after Medicare rebate).
Telehealth
Private fee $80 (Medicare rebate $42.85 if you have attended the practice in the last 12 months). For this appointment type we require pre-authorisation of your card details before your consultation.
Mixed Billing Doctors:
Dr Sohael Rahman, Dr Simin Ghoochani, Dr Cameron Nik, Dr Jing Rao, Dr Shamsunnaher Renu
Appointments with these doctors incur a private fee (except for children U16yo or Pension Card Holders). A standard consult fee is $80 with a Medicare rebate of $42.85. Please note there is a fee for all new patients for their first consultation (approx. gap $40 after Medicare rebate).
Dr Geoffrey Darvas
Appointments with our children's doctor, Dr Geoff Darvas, incur a private fee unless you have a Centrelink Pension/Health Care Concession Card. Please note there is a fee for all new patients for their first consultation (approx. gap $40 after Medicare rebate).
New Patients and Inactive Patients
All new patients pay for their first appointment at the practice - approx. gap fee $35-45 for standard consults. Inactive patients who have not attended the practice in 12 months or more also pay for their first visit back (excluding flu and covid vaccines which are always bulk billed).
Procedure/Treatment Room Fees
Please note fees apply for all patients for skin biopsies/excisions, surgical procedures, travel vaccines, wound repair, dressings, ECG ($60) and spirometry ($80). Medicare rebates apply.
Non-Attendance Fees
If you are unable to attend an appointment, please call our reception staff to reschedule at least 2 hours before for GP consultations - if you do not provide adequate notice a $50 fee applies. MediPhysio requires 24 hours notice for any changes, our Psychologists require 48 hours or fees apply.
Practice Fees:
