Practice Policies
Appointments
Appointments can be made online, by phone 02 9987 1007, or in person. It is recommended to book an appointment to see your preferred doctor. A standard consultation is 15 minutes, however if you need more time please call in advance to request a long appointment.
Results
Please book an appointment to discuss your test results with your doctor. Urgent Results: A doctor or nurse will contact you directly. Non-Urgent Results: You will receive a secure SMS notification advising you to book a follow-up appointment (unless you have opted out). Normal/No Action Results: No SMS notification will be sent. You are welcome to call reception to check if your results have arrived. Note: Our reception team cannot release or interpret results; you will need to book an appointment with your GP to discuss them.
Zero Tolerance for Abuse
We are committed to providing a safe and respectful environment. Harassment, bullying, rudeness, or aggressive behaviour toward our staff or patients will not be tolerated under any circumstances- anyone displaying such behaviour will be asked to leave the premises immediately and may be required to find a new medical practice.
Check-in & Identification
All patients need to present and check in at the reception desk to confirm their details for their appointment. You will be required to present your Medicare Card and any pension/concession cards if applicable. We may ask to see another form of ID such as your driver's licence to verify your identity. Please inform our staff of any changes to your details.
Non-Attendance & Late Cancellation Fees
We require a minimum of 6 hours notice to cancel or reschedule your appointment, please call 02 9987 1007. If you do not attend or provide the required minimum of 6 hours notice, a $50 fee is payable for non-attendance. A $100 fee may be charged for long appointments. Outstanding fees are payable before re-booking your appointment.
Walk-in Policy
Walk-ins are welcome, but please note wait times vary and bulk billing is not available. Standard consults (<15 mins) incur an approx. $40 out-of-pocket gap fee. We strongly recommend calling ahead to check availability, especially in the afternoon.
Transfer of Records
If you would like to have your medical records transferred to us from another practice, please ask our reception team and this will be organised for you. Please be aware that most practices charge a small fee to transfer medical records to cover the admin and postage costs, we charge $33. For lawyer requests the standard fee is charged in accordance with SIRA rate WCO005.
After Hours
For medical emergencies, dial Triple Zero (000) or go to the nearest hospital- Hornsby Hospital is the closest to us. For after hours telehealth consultations, please click here.
Email Policy
It is our practice policy that no consultation will be conducted via email. Our email inbox is monitored by reception and the GPs do not provide any advice, scripts or referrals by email request. Please make an appointment with your GP. Telehealth is a convenient option if you prefer not to come in person.
Worker's Compensation
Patients seeing the doctor for an injury at work must provide their claim number - if they do not have a claim number accepted yet they will need to pay for the appointment on the day (once the claim is accepted the patient is usually reimbursed through the insurer for any appointment fees incurred).
Telehealth Policy
All telehealth consultations incur a private fee of $85 (Medicare rebate of $45 for eligible patients). Please note that telehealth consultations are conducted at the doctor’s clinical discretion, and you may still be required to attend the practice in person if a physical examination is necessary.