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Patient Information and Policies

Appointments

We take appointments 7 days a week. You can make an appointment online, by phone 02 9987 1007, or in person. It is recommended to book an appointment to see your preferred doctor. A normal consultation is 15 minutes, if you require a long appointment please call us. 

 

Referrals, Prescriptions and Results

All referrals, prescriptions (new and repeat), and receiving results require a consultation with a doctor. We do not take requests for scripts or referrals via email, and reception cannot release your results. Please ensure you book a follow-up appointment to see your GP to find out the results of your test or procedure. 

Billing Information

We are a mixed billing practice, with most standard consultations for existing patients bulk-billed Monday to Saturday. Please note there is a private fee payable for all patients on Sundays and Public Holidays, as well as skin cancer checks, surgical procedures, and travel vaccines. All new patients pay privately for their first consultation with a GP (approx. gap $35-45 after Medicare rebate). Appointments with our children's doctor, Dr Geoff Darvas, incur a private fee unless you have a Centrelink pension/healthcare card.

New or Inactive** Weekday Fees 
Level B consultation (Standard) $80

Level C consultation (Long appointment) $120

Level D consultation (Extended appointment) $160

**Inactive patient files: if you have not consulted with a GP in the practice for over 2 years, your file is "inactive", private fee payable for your first returning consultation, approx. gap $35-45 after Medicare rebate. 

Sunday and Public Holiday Fees
Level B consultation (Standard) $98

Level C consultation (Long appointment) $135

Level D consultation (Extended appointment) $185

Private fees also apply for our treatment room such as dressings, wound repair glue, INR, ECGs. 

Allied Health consultations such as Psychology and Physiotherapy incur an out-of-pocket fee, these costs may be reduced if you have private health insurance or certain referrals from a GP may entitle you to a Medicare rebate. 

Non-Attendance/Late Cancel Fees

Please call the practice if you are running late. If you wish to cancel or reschedule, a minimum of 1 hour's notice must be provided or a $50 fee will be charged. For appointments with Dr Geoff Darvas, please provide a minimum 2 hour's notice for any changes.

Walk-in Policy

We accept walk in patients throughout the day, however you are not guaranteed an exact wait time. When you arrive the receptionist will give you an estimate of your wait time. We stop accepting walk in patients when we are at capacity, which can vary day to day. Effective 30 January 2024 walk-in consultations after 3pm are not bulk-billed, approx. fee $80 with Medicare rebate $41.40 (for standard consultations). 


Personal Health Information
Your medical record is a confidential document. It is practice policy to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html. 

Transfer of Medical Records 

If you would like to have your medical records transferred to us from another practice, please ask our reception team and this will be organised for you. Please be aware that most practices charge a small fee to transfer medical records to cover the admin and postage costs. 
 

After Hours
For medical emergencies, dial 000. For after hours home visits please call 137 425 (13SICK) for a bulk billed visit through a third party operator. Alternatively, call our after hours number 0414 510 879 to talk to one of our GPs and arrange a home visit (private fee payable). The closest public hospital to the surgery is Hornsby Hospital. 

Feedback and Complaints 
If you are unhappy or have a complaint regarding any aspect of your care, please discuss the matter with your GP/doctor or with practice staff. You can email the Practice Manager directly at pracman@hornsbymc.com.au. If you feel that you are unable to speak to us directly, you may also contact the Health Care Complaints Commission on 1800 043 159.


Emails
It is a practice policy that no consultation will be conducted via email as we cannot guarantee confidentiality. If you need to speak with a GP or need medical advice please call the practice and schedule an appointment. We do not take appointments by email. Please use HotDoc for this service, or call the practice 02 9987 1007.

Change of Personal Details 
Please inform our staff of any changes to your name, address, phone number, health care/pension card or Medicare number.


Interpreter Service 
All our GP/doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this service is required.

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