PRACTICE POLICIES
Appointments
Appointments can be made online, by phone 02 9987 1007, or in person. It is recommended to book an appointment to see your preferred doctor. A standard consultation is 15 minutes, however if you need more time please call in advance to request a long appointment.
Results
It is important to book an appointment to discuss your results with your doctor. Urgent results: the doctor will call you directly. Non-urgent results: you will receive a text notification. Normal results: no notice is provided. Please note results will not be given over the phone unless via a telehealth appointment.
After Hours
For medical emergencies, dial Triple Zero (000) or go to the nearest hospital- Hornsby Hospital is the closest to us. For after hours bulk-billed home visits please contact 13 SICK online or by phone: 137 425. Alternatively, call our after hours number 0414 510 879 to arrange a telehealth appointment with one of our GPs (private fee from $150 payable).
Zero Tolerance for Abuse
Under no circumstances will any form of abuse be tolerated: harassment, bullying, rudeness, aggression or threats to any of our staff or patients at the practice. You will be asked to leave immediately and may be banned from the practice.
Non-Attendance & Late Cancellation Fees
We require a minimum of 2 hours' notice to cancel or reschedule your appointment, please call 02 9987 1007. If you do not attend or provide the required minimum of 2 hour's notice, a $50 fee is payable for non-attendance. Outstanding fees are payable before re-booking your appointment.
Walk-in Policy
We accept walk-in patients throughout the day, however we cannot guarantee a wait time. Please note there is no bulk billing available for any walk-ins. We recommend calling us first to ensure we can accommodate you, especially in the afternoon.
Transfer of Records
If you would like to have your medical records transferred to us from another practice, please ask our reception team and this will be organised for you. Please be aware that most practices charge a small fee to transfer medical records to cover the admin and postage costs, we charge $33.
Check-in & Identification
All patients need to present and check in at the reception desk to confirm their details for their appointment. You will be required to present your Medicare Card and any pension/concession cards if applicable. We may ask to see another form of ID such as your driver's licence to verify your identity. Please inform our staff of any changes to your details.
Email Policy
It is our practice policy that no consultation will be conducted via email. Our email inbox is monitored by reception and the GPs do not provide any advice, scripts or referrals by email request. Please make an appointment with your GP. Telehealth is a convenient option if you prefer not to come in.
Worker's Compensation
Patients seeing the doctor for an injury at work must provide their claim number - if they do not have a claim number accepted yet they will need to pay for the appointment on the day (once the claim is accepted the patient is usually reimbursed through the insurer for any appointment fees incurred).